Returns & Exchanges
At Princessly, we want you to be completely enchanted by your purchase, which is why we offer a 30-day return policy for most items in their original condition. Please note that custom-made dresses and final sale items are non-returnable to ensure the highest quality standards for our boutique collection.
Initiate Your Request
Contact our customer service team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number and the appropriate return address.
Prepare Your Package
Carefully pack the items in their original packaging with all tags attached, ensuring the garment is unworn, unwashed, and free of any scents or marks.
Ship the Item
Affix the provided RMA label to your package and ship it back to us using a trackable courier service to ensure safe delivery to our returns department.
Receive Your Refund
Once our quality control team inspects and approves your return, we will process your refund or exchange within 7-10 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing